Privacy Policy
Last updated: March 2026
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Brain and Memory Clinic is committed to protecting your privacy and handling personal information in accordance with: - Privacy Act 1988 (Cth) - Australian Privacy Principles (APPs)
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1. Personal Information We Collect
We may collect: - Identifying information (name, date of birth, contact details) - Health and lifestyle information - Cognitive assessment data - Laboratory and biomarker information (where provided)
- Genetic information (only with explicit consent)
- Payment and billing information
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2. How We Collect Information
Information is collected when you:
- Book or attend consultations
- Complete questionnaires or assessments
- Enrol in programs
- Communicate with us
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3. Use of Personal Information
Your information is used to:
- Deliver and personalise services
- Monitor progress and engagement
- Communicate with you
- Coordinate care with your consent
- Meet legal and regulatory obligations
- We do not sell your personal information.
4. Disclosure of Information
We may disclose information:
- With your consent to your GP or other practitioners
- To third-party service providers (e.g. secure platforms, pathology providers) - Where required or authorised by law
- All third parties are required to maintain appropriate confidentiality and security standards.
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5. Storage and Security
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorised access
Information is stored using secure electronic systems and retained only as long as required by law or clinical best practice.
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6. Access and Correction
You may request:
- Access to your personal information
- Correction of inaccurate or incomplete information
Requests can be made in writing and will be addressed within a reasonable timeframe.
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7. Genetic and Health Information
Genetic and sensitive health information:
- Is collected only with explicit informed consent
- Is used solely for the purpose agreed upon
- Is handled in accordance with higher privacy protections required under Australian law.
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8. Complaints
If you believe your privacy has been breached, you may contact us directly.
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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9. Updates to This Policy
We may update these Terms and this Privacy Policy from time to time. Current versions will be made available on our website.
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By engaging with Brain and Memory Clinic, you acknowledge that you have read, understood, and agreed to these Terms of Service and Privacy Policy.