Privacy Policy
Last updated: March 2026
Brain and Memory Clinic is committed to protecting your privacy and handling personal information in accordance with: - Privacy Act 1988 (Cth) - Australian Privacy Principles (APPs)
1. Personal Information We Collect
We may collect: - Identifying information (name, date of birth, contact details) - Health and lifestyle information - Cognitive assessment data - Laboratory and biomarker information (where provided)
- Genetic information (only with explicit consent)
- Payment and billing information
2. How We Collect Information
Information is collected when you:
- Book or attend consultations
- Complete questionnaires or assessments
- Enrol in programs
- Communicate with us
3. Use of Personal Information
Your information is used to:
- Deliver and personalise services
- Monitor progress and engagement
- Communicate with you
- Coordinate care with your consent
- Meet legal and regulatory obligations
- We do not sell your personal information.
4. Disclosure of Information
We may disclose information:
- With your consent to your GP or other practitioners
- To third-party service providers (e.g. secure platforms, pathology providers) - Where required or authorised by law
- All third parties are required to maintain appropriate confidentiality and security standards.
5. Storage and Security
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorised access
Information is stored using secure electronic systems and retained only as long as required by law or clinical best practice.
6. Access and Correction
You may request:
- Access to your personal information
- Correction of inaccurate or incomplete information
Requests can be made in writing and will be addressed within a reasonable timeframe.
7. Genetic and Health Information
Genetic and sensitive health information:
- Is collected only with explicit informed consent
- Is used solely for the purpose agreed upon
- Is handled in accordance with higher privacy protections required under Australian law.
8. Complaints
If you believe your privacy has been breached, you may contact us directly.
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Updates to This Policy
We may update these Terms and this Privacy Policy from time to time. Current versions will be made available on our website.
By engaging with Brain and Memory Clinic, you acknowledge that you have read, understood, and agreed to these Terms of Service and Privacy Policy.