Accessibility
Statement

Our Commitment

At Brain & Memory Clinic, we are committed to providing a supportive, respectful, and accessible experience for all clients.

We recognise that each individual has unique needs. Our approach is centred on creating a calm, inclusive environment where clients feel comfortable, safe, and able to engage fully in their care.

 

Clinic Access (Central Coast Location)

Our Central Coast clinic operates within a private home setting.

• Access to the downstairs consultation area involves a slightly steep entry pathway

• This may present challenges for individuals with significant mobility limitations

We encourage clients to contact us prior to their appointment so we can discuss the most appropriate and comfortable arrangements.

Where possible, we will:

• Allow additional time for safe access

• Provide assistance on arrival

• Offer alternative consultation options

 

Flexible Consultation Options

We offer flexible options to support accessibility:

• Telehealth consultations (video or phone)

• Alternative appointment formats based on individual needs

• Home visit options (where appropriate)

 

Communication & Support

We aim to ensure information is clear, supportive, and easy to understand:

• Simple, structured explanations

• Support persons (family or carers) are welcome

• Calm, unrushed consultation environment

 

Website Accessibility

We are committed to maintaining a website that is accessible and easy to navigate:

• Clear layout and structured content

• Readable fonts and simple navigation

• Ongoing improvements to accessibility

If you experience any difficulty accessing information, please contact us and we will assist you.

 

Ongoing Commitment

We are committed to continually improving accessibility across our services.

If you have specific accessibility needs, we encourage you to contact us prior to your appointment so we can provide appropriate support.

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